To order your Repeat Prescriptions Online please click on the link above. Before you are able order online you first need to obtain your online access details. These can be collected from Reception when requested with drivers license or passport as your proof of identity.
When a medicine is provided as a short course of treatment for a specific reason this is referred to as an acute prescription.
We also use that term when a medicine has been recently started and the dose is being adjusted or the clinical team member wants to review whether the medicine is helping your symptoms before providing a further prescription. A review will be necessary before a further prescription is provided, which may be with a GP or Clinical Pharmacist. The clinical team member providing the prescription will advise you on this.
Once a stable dose has been agreed for your treatment it would be added as a repeat prescription and you will be able to obtain further supplies for an agreed period of time without review by a member of the clinical team.
The frequency of your review, may be influenced by your clinical condition or the need for routine monitoring such as blood tests.
Ordering your Prescription
You can order your medication in a number of ways:
- Log in to 'SystmOnline' and make the request directly to us - If you do not have your 'SystmOnline' access set up visit us and collect your log on details from Reception, you will need to provide a drivers license or passport as your proof of identity.
- Contact your 'Nominated Pharmacy' for them to request further medication from us on your behalf - If you do not have a 'Nominated Pharmacy' visit your preferred pharmacy to ask them to set this up or alternatively ask us when you are next visiting the surgery.
- Drop off your script request to us here at the practice - The script request box within the practice foyer.
As of January 1st 2019 prescription requests will be processed over TWO working days.
|Requests received by 11am on||Script will be ready for collection on|| |
|Monday ||Wednesday|| |
Important Changes to Repeat Prescriptions at Victoria Park Health Centre
As you may be aware, the way repeat prescriptions are ordered will change from 3rd February 2020. If you have previously relied on your high street or internet pharmacy to order your medication, then you will need to organise an alternative way to order them directly from the GP Practice.
What is the reason for this change?
This will enable you to only order the medications that you need, when you need them, which will help to prevent the build-up of unused or old medicines at home.
How to order your prescription from the GP practice?
Use your repeat prescription request ‘tick’ slip (attached to your prescriptions) by ticking the items you require and dropping this slip into our repeat prescription box at the surgery.
You can order your prescription online or via the app using SystmOne - To get online access click here
Some tips on ordering your prescription
When to order
We recommend that you order when you have 10 days worth of medication left.
Please note the surgery can take up to 2 working days to process your prescription. Please allow an additional day for the Pharmacy to dispense your medication.
Only order what you need
Some of the items on your repeat prescription are items that you may use infrequently. Therefore, we ask that you only order these items when you require them
Check the medication received
Check your bag of medication before you leave the pharmacy - Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.
Journey of your Prescription
- You may need to come into the GP practice for a medication Review before issue can be made
- To speed up the process, you can nominate a pharmacy of your choice for electronic prescriptions. Once you have informed us of your nominated Pharmacy, we are able to send your prescriptions directly to that Pharmacy to be dispensed.
Questions and Answers:
If I order an item by mistake, can I return it to the pharmacy?
Medicines that you no longer require, or that you have ordered in error, may be returned to the pharmacy. However, they CANNOT be returned to stock and used by another patient. The pharmacist will have to destroy them – even if the package has not been opened.
Please check medicine received before leaving the pharmacy.
What should I do if I am going on holiday?
If you are going away and your medicines are likely to run out, please include a short note with your repeat request slip. This will help the reception team to avoid delays and confusion. Please keep in mind we are only able to prescribe a maximum of 3 months’ medication in these circumstances.
Why are some medicines NOT added to the repeat request slip?
Some medicines are unsuitable to be added to the repeat slip. For example, they may only be required for a short period of time, i.e. antibiotics
What should I do if my medicines are changed in hospital?
In normal circumstances, the surgery should receive a discharge notification from the hospital within a few days of your leaving hospital. This should include details of any medication you have been prescribed. However, if you have been given a new medicine by the hospital, and need some more, please include a short note with your request. We can then double check this information with the discharge letter and ensure your repeat list is up to date.
Your doctor may need to see you more often if you have been started on a new medicine to check that it is working and there are no side effects. The doctor can then decide when or if you are able to have the medicine on a regular basis.