Practice Quality Standards

survey We aim to provide you with the highest quality of health care services through the Primary Health Care Team at our health centre.

Treat your confidentially, with courtesy and respect.
Have respect for your privacy, dignity and religious and cultural beliefs.
Keep you informed of the services we offer and any appropriate information that effects your health and treatment.
Run surgeries and clinics on time. Delays can happen, for example because of emergencies. We are sorry if you are kept waiting.
Offer you an urgent/emergency appointment with a doctor on the day you request it if you feel your condition warrants it.
Offer you a routine appointment with a doctor of your choice, normally within 3 working days, provided the doctor is not absent.
Provide a home visit if your illness means that it will be impossible for you to attend the surgery.
Have your repeat prescriptions ready for collection during the afternoon of the weekday after the request is handed in. There may be a delay if you have not attended for a review when requested by the doctor or nurse.

Please:

Keep the appointment you have made, or cancel it well in advance to allow other people to be seen sooner.
Only ask for an urgent appointment for problems that cannot wait. This way doctors can deal with urgent problems as soon as possible.
Think ahead if you are taking regular medication and remember to request a repeat prescription in good time. If you need to see the doctor - do book in advance and avoid taking up an urgent appointment.
When the surgery is closed, only call the doctor in the case of a medical emergency.
Note that individual appointments are for one patient and one medical problem only. If you feel you may need a longer appointment, please tell reception staff.
Always listen to and follow the advice you are given by our doctors or nurses. If you are unsure about anything, please ask the doctor or nurse.
Treat our staff with the same courtesy and respect you would expect for yourself.